Insight Home Inspection Services, LLC ("Insight", "we", "us") runs this website and the booking, agreement, and payment tools linked from it. This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies to anyone who visits our site, books an inspection, signs an agreement, pays an invoice, or works with us as a real estate agent.
Information we collect
Information you give us. When you book an inspection or contact us, we collect your name, email address, phone number, the address of the property, and anything you type into the message box. When you sign an inspection agreement, we collect your electronic signature, the date and time you signed, and the device and network address used to sign. If a real estate agent books on your behalf, we collect their name and contact details too.
Payment information. Payments are handled by Stripe, our payment processor. When you pay by card or by bank account, your card number or bank login goes directly to Stripe. We never see or store your full card number, your bank username, or your bank password. We keep only what Stripe sends back, such as the last four digits, the payment amount, and whether the payment succeeded.
Bank account verification. If you choose to pay by bank account, we use Stripe Financial Connections to verify that the account is yours and can cover the payment. Through that service you log in to your bank, and Stripe may share with us the account holder's name, the account type, the last four digits of the account number, and the account balance. We use this information only to verify the account, confirm it can cover the invoice, and reduce payment fraud and returned payments. We do not use it for anything else, and we do not sell it. You can disconnect a linked bank account at any time by contacting us or through your bank.
Information collected automatically. Like most websites, we use Google Analytics to understand how people find and use our site. It collects your approximate location, the pages you view, the device and browser you use, and how you arrived here. It uses cookies to do that. We do not use this information to identify you by name.
Calls and texts. When you call or text one of our office numbers, we keep a record of the call or message, including the number it came from, so we can follow up and keep your booking on track.
How we use your information
- To schedule, confirm, and perform your inspection and deliver your report.
- To send you the inspection agreement to sign and the invoice to pay.
- To send booking confirmations, reminders, and updates by email and text.
- To ask for a review after your inspection, and to remind you about warranty coverage or an upcoming home anniversary.
- To verify bank accounts, process payments, and prevent fraud and returned payments.
- To answer your questions and resolve problems.
- To keep records we need for tax, accounting, insurance, and legal reasons.
- To understand how our website is used so we can improve it.
Texts and calls
When you give us your mobile number to book an inspection, we may text you about that inspection: confirmations, reminders, your agreement and payment links, and a request for a review once the job is done. We may also send an occasional text about warranty coverage or your home's inspection anniversary. Message and data rates may apply. Reply STOP to any text to stop receiving texts from us, or HELP for help. We will never sell your number or use it for texts from anyone else.
Payments and Stripe
We use Stripe to process card and bank payments and to verify bank accounts. When you provide personal data in connection with Insight Home Inspection Services, Stripe receives that personal data and processes it in accordance with Stripe's Privacy Policy. Stripe is a certified PCI Service Provider Level 1, the highest level of payment security certification.
Who we share your information with
We do not sell your personal information, and we do not share it with anyone for their own marketing. We share it only with the companies that help us run the business, and only what they need to do their job:
- Stripe for payments and bank account verification.
- Google for website analytics and for collecting reviews on Google.
- Quo (formerly OpenPhone), our phone and texting service, for calls and text messages.
- Resend, our email delivery service, for confirmations, agreements, reports, and invoices.
- Teamup for inspector scheduling.
- Railway and Cloudflare, which host our website and booking system.
- Your real estate agent, if you booked through one, so they can coordinate the inspection and receive the report. We share with your agent only what is needed for your transaction.
- Our inspectors, who receive the property address and your contact details so they can perform the inspection.
We may also share information when the law requires it, to protect our rights or safety, or as part of a sale or merger of the business.
How long we keep it
We keep inspection records, signed agreements, reports, and payment records for as long as we are required to for tax, insurance, and legal purposes, which is generally seven years. Bank account verification data from Stripe Financial Connections is kept only as long as needed to complete and reconcile the payment. Website analytics data is kept according to Google's retention settings, currently 14 months.
How we protect it
Our website and booking system use encrypted connections (HTTPS). Signatures and sensitive records are encrypted in storage. Only staff who need access to do their job have it. Payment details are held by Stripe, not by us. No system is perfectly secure, so if we ever learn of a breach that affects your information, we will tell you as the law requires.
Your choices
- Texts: reply STOP to any message.
- Emails: reply to any email and ask us to stop, or use the unsubscribe link where one appears. We will still send emails needed to complete an inspection you have booked.
- Analytics: you can block cookies in your browser or install Google's opt-out add-on.
- Your records: you can ask us what information we hold about you, ask us to correct it, or ask us to delete it. We will honor deletion requests unless we are required to keep the record. Email us at [email protected].
Children
Our services are for adults. We do not knowingly collect information from anyone under 18.
Changes to this policy
If we change this policy, we will update the effective date at the top of this page. Significant changes will be noted here for at least 30 days.
Contact us
Insight Home Inspection Services, LLC
Email: [email protected]
Phone: (865) 274-0808